Personal support — a real person, from your first day
Every Couponeau App client is paired with a named personal manager from the moment of registration. Not a chatbot queue, not a rotating cast — one person who knows your account, calls you within 24 hours, and stays your point of contact for as long as you use the platform.
Setup, the first deposit, strategy settings, results reviews and withdrawals: the parts of trading that shouldn't require a manual are exactly the parts your manager handles with you.
En créant un compte, vous acceptez notre Politique de confidentialité et nos Conditions d’utilisation.
Your personal manager will contact you within 24 hours.
Individual accompaniment, not a call centre
The personal support service is the human layer of the platform. When you register, a manager is assigned to you and calls within 24 hours — that first conversation covers who they are, how to reach them, and the setup steps you will do together. From then on they are your standing contact: the same voice on every call, someone who remembers your questions from last month and knows which settings you changed and why.
The manager's role is teaching and assistance, not advice-giving: they explain how features work, help you configure what you have decided, and flag things worth your attention. Decisions about your money stay yours. The boundary is deliberate — it is what lets us be genuinely useful without pretending to be a licensed adviser.
What personal support gives you
Individual service
One manager per client, assigned at registration — continuity instead of queue tickets and retold stories.
Help at activation
Identity verification, platform setup and the first deposit happen together on a call, not over a help article at midnight.
Fast answers
Direct contact details for your manager, plus the general support desk — généralement sous une heure ouvrée for email, généralement moins de 5 minutes for call-back.
Personalised information
Explanations of features in the context of your account and settings, not generic documentation.
Continuous support
Monthly check-ins on request, help reading results, and a human to call when a market week gets rough.
What your manager can help with
Account activation
Verification documents, security settings, two-factor authentication — completed together on your first call.
First steps
A guided tour of the dashboard, your first deposit, and choosing a starter strategy with sensible risk limits.
Platform and simulator use
How strategies, signals and notifications work, and how to test settings before committing real capital.
Deposits and withdrawals
Which method suits your bank, why a payout is pending, and what verification a first withdrawal needs.
Updating your details
Change of address, phone, email or banking details — done properly, with the checks that keep your account yours.
Questions about features
Anything in the platform you do not understand, explained in ordinary language, whenever you ask.
Built for people who value a human being
Beginners get the most obvious value: no guessing, no abandoned setups, someone accountable on the other end. But plenty of experienced users keep the manager too — for a second pair of eyes on settings after a market regime changes, or simply because a five-minute call beats an hour of documentation. If you prefer pure self-service, nothing requires the calls; the manager stays available in the background either way.
From registration to your standing contact
Register
Create your free account. Assignment to a manager happens automatically.
Your manager contacts you
Usually within 24 hours: introductions, your questions, and a plan for setup.
Account activation
Verification, security settings and your first deposit — completed together on the call.
Continued support
Reach your manager by email or scheduled call whenever something needs a person.
How to reach support
[email protected] — généralement sous une heure ouvrée, around the clock.
Call-back
Request a call from the dashboard or by email — average wait généralement moins de 5 minutes during staffed hours.
Your personal manager
Direct contact details shared on your first call, for scheduled reviews and account questions.
Help centre
The FAQ, Getting started guide and document pages cover the common questions — linked from every page footer.
Deposits, withdrawals and support
Your manager and the support desk help with every money movement question: choosing a deposit method (cards, PayPal, Apple Pay, Google Pay, Interac e-Transfer or PayID — details on the methods page), understanding a withdrawal's status, completing the verification a first payout needs (see the withdrawal policy), and any fee that appears on a transaction confirmation (all of them listed on the fees page). For anything the manager cannot resolve directly, they escalate it themselves and stay the point of contact until it is closed — you never get handed off to a nameless queue.
Personal support — your questions
How do I contact my manager?
Their name, email and direct scheduling link are shared during your first call and stay on your dashboard's Support tab. They contact you first, within 24 hours of registration.
I'm a complete beginner — is that a problem?
It is the normal case. Beginners are exactly who the personal manager programme was built for: setup, first deposit and first strategy all happen with guidance rather than guesswork.
Can the manager answer questions about the platform?
Yes — features, settings, signals, notifications, the dashboard, and how anything you see relates to your account. For platform bugs they open the technical ticket and follow it with you.
Can they help with deposits and withdrawals?
Yes: choosing methods, understanding processing times, and completing verification for a first payout. They can see your cashier statuses with you and explain each one.
How do I reach support outside my manager's hours?
Email [email protected] — the desk works 24h/24 et 7j/7, week-ends inclus and answers généralement sous une heure ouvrée. Anything urgent your manager needs to know is forwarded to them.
Can I change managers?
Yes — request it via email and a new manager is assigned with full notes on your account, so you never start from zero.
Talk to a person before you commit anything
Register free — your manager will call within 24 hours, and the first conversation costs nothing.